A friend recently connected a new land line phone and Internet bundle.
Once the modem was delivered he ran the CD and followed all instructions, the Internet was up and going within minutes.
It also came with a card which gave him the preconfigures WiFi password.
Next it was time to test phone line.
The phone had white noise coming from the handset.
I asked him if he had other phones in the house, he did and discovered that it did not have a phone filter installed.
He installed another phone filter on the other line and the white noise was gone.
Next he tested the phone but noticed the dial tone was not right, he heard short pulses on the line.
I told him that he needed to disable message bank.
He rang Telstra and they said it would take a week.
This by default should have been switched off, if not the salesman should have asked the question.
This whole process of organizing a new connection etc took long enough as it was, without having to ring back and spend more time on the phone to resolve.
Hopefully someone from Telstra is reading this and stops silly mistakes like this.
If you are not going to setup message bank for the customer then disable it.
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